Delete Your Account

How to request deletion

TrionFit doesn't yet have an in-app "Delete account" button — until it does, you can request deletion of your TrionFit account and data by contacting us directly:

1. Email support@trionfit.com from the email address on your account (or, if you signed up with just a phone number, from any email — just include your registered phone number), with the subject line "Account Deletion Request". You can also use the Contact Support form on this site.
2. Include your registered phone number (and email, if you have one) so we can locate your account.
3. We verify the request came from the account owner, then deactivate your account — this usually happens within 2 business days.

What happens when your account is deleted

As soon as your deletion request is processed, your account is deactivated:

• You're signed out everywhere and can no longer log in.
• Your profile is removed from your gym's and trainer's views.
• Your workout logs, nutrition logs, body metrics, transformation photos, and any synced Health Connect data (exercise sessions, route, distance, steps, resting heart rate, calories, sleep) are no longer visible anywhere in the app.

Retained data. By default, your account and its records are kept on our servers in this deactivated state — this lets us handle billing disputes, meet legal/accounting requirements, and restore your account if you change your mind. If you'd rather your data be permanently erased instead of just deactivated, say so in your deletion request, and we'll complete that erasure within 30 days, except for records we're legally required to keep (for example, payment records for tax purposes).

Questions

See our Privacy Policy for the full details on what we collect and how it's used. For anything else, reach us at: